Candy Crush saga continued in the OTC lesson.
This process in my opinion is critical to any organization as it is the revenue generating process of the company. Thus, it will be vital to have a efficient and effective OTC process. Before dwelling into what makes an OTC process efficient, I decide to list some of the possible “symptoms” of an inefficient OTC process.
- High number of order-taking errors
- High number of errors in order fulfillment
- Inefficient and ineffective payment collection processes
In class, we discussed the benefits of switching from a manual OTC process to one that is supported by SAP. An organization can derive numerous benefits from improving the order-to-cash process.
An efficient order-to-cash process allows companies to:
- Decrease the administrative effort and cost required to manage the OTC process.
- Increase collections by decreasing DSO. Generally, older receivables are more difficult to collect, and the longer receivables remain unpaid, the higher the risk of a customer being unable to pay.
Having done an internship at Quantium Solutions as an operations intern, I was familiar with the distribution portion of the OTC process and it was a great opportunity to see the bigger picture and understand the other functions involved in the process. However, during my internship the company had built a system to automate the sales order process. The customers could go into a web portal and key in their orders. This would then create a sales order in the SAP system. The company I interned in would then manage this order, pick, pack and deliver the orders to the customers.
Enterprise Computing 